Cancellation Policy

We understand that, at times, plans change, and you may need to cancel the order. At  Bree Plaza Jewellery, we strive to provide our customers with the best possible shopping experience. Therefore, we have a flexible cancellation policy that allows you to cancel an order within 24 hours of placing it.

If you wish to cancel your order, please contact us at support@phoenixhavenpeak.com or +1 802 503 4245 with your order number and the reason for cancellation. Our team will review your request and process it as soon as possible. If your order has already been shipped, unfortunately, we won’t be able to cancel it. In this case, you can still return the item by following our return policy.

Please note that refunds for canceled orders may take up to 7 business days to process.